CAREERS

We are looking for a Renewals Manager to own and drive the renewal experience for Cynet customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.

The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.

You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle.

You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in Salesforce. Strong operational discipline and follow-through are critical in this role.

You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations.

You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through Salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals.

You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.

• Proven experience in renewals management or a similar customer-facing role
• Experience working in a subscription-based SaaS environment
• Experience working with partners or channel-driven models
• Experience with Managed Security Service Providers (MSSP) is an advantage
• Strong working knowledge of Salesforce for tracking, quoting, and renewal management

Skills & Profile

• High level of proficiency in English – mandatory
• Fluent Italian – mandatory
• Proficiency in additional languages is an advantage
• Excellent communication and negotiation skills
• Strong organizational skills and attention to detail
• Ability to work independently as well as part of a team
• Proactive, accountable, and execution-focused mindset

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.