Senior Support Engineer
FloLIVE
floLIVE is rewriting the playbook for the global IoT Connectivity landscape. Our groundbreaking Connectivity Management Service is reshaping the way Enterprises, Cloud providers, IoT service providers, and Mobile Operators connect and manage their devices across the globe.Our global presence includes the United Kingdom, United States, Israel, Bulgaria, and China, solidifying our commitment to local, secure, and compliant connectivity solutions. With our innovative software-defined connectivity technology, FloLIVE delivers seamless connectivity management across boundaries.
Position Overview
We are looking for people who enjoy new domains like IoT, exploring new technologies, developing new skills, using industry-leading development techniques, and building systems that matter to our customers. We need you if you like a wide variety of work, enjoy a challenge, and are passionate about high-quality software engineering.
Responsibilities
- Troubleshooting of deep technical issues
- Solve Tier2/Tier3 connectivity problems in the telecom domain
- Participate in troubleshooting sessions with customers and other Flolive teams
- Following up on technical queries and providing prompt feedback
- Follow agreed SLAs
Qualifications:
- Deep understanding of mobile core networks (2G/3G/4G/5G)
- Experience with Telecom networks – (HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN) is an Advantage
- Experience with solving IoT devices/Connectivity issues
- Excellent customer relation expertise
- Minimum of 3 years of experience in similar positions
- Excellent communication skills: Capable of explaining technical issues and successes to other members of the team and the clients.
- The position is part of a team that works 24/7. Night shift availability is a must.
- Creating documentation: We follow a strict documentation process
- Improvement focus: Have a proven ability to learn new technologies and put them into practice.
- Fluent written and spoken English - a MUST