Welcome to Mixtiles! In the beginning, in 2016, we were just two best friends working on a simple idea: how to make it super easy to turn your favorite smartphone photos into awesome wall art.
Today, we have multiple product lines, including Mixtiles, Mixtiles Art, Easyplant, Around, and Daydream. And we're shipping new products every year.
We're cutting edge in everything we do. Our products make use of advanced AI and AR technologies. Our marketing teams spend $50M+, working with top influencers and advertising on huge channels such as national TV. Our data teams handle vast amounts of data without hiccups. Our manufacturing floors have robots, and our 10+ facilities span multiple continents.
Our team is lean; we're just ~100 super-talented team members serving millions of customers every year. This means every single person on our team delivers real impact and has a lot of autonomy.
We love what we do, and we love people who love what they do. If you're that kind of person, read on.

About easyplant

We are looking for a Customer Service Representative to join our team and be part of an innovative technology that brings joy into the homes of our customers.The role includes assisting customers across our service channels on a wide variety of topics including pre-sales assistance, plant-care, product guidance, order processing, and more.We are big believers in proactively engaging our customers to ensure they receive world-class customer service.Our ideal candidate is a quick learner who has strong communication and language skills.

As part of the role we offer:

Competitive Compensation
Yearly Health Benefit
Opportunities for professional growth in the Customer Service and Tech Industry

Responsibilities:

Foster easyplant’s customer-obsessed culture and provide world class service via email and chat.
Provide assistance to customers on topics of plant-care, order processing, pre-sales, and more.

Surface customer feedback to continuously improve our product and service

What we're looking for:

Minimum of 1 years in a customer facing role
Native English speaking level or equivalent proficiency - Must
Strong communication, problem solving and organizational skills
Ability to learn concepts quickly
Passion for joining a dynamic start-up and work in a fast paced environment
Prior experience with CRMs & software tools (Intercom, Shopify, Slack) - Advantage
Ability to work evening EST hours 2-3 times a week

Knowledge and experience with indoor plants or plant-care - Advantage (a desire to know more about these topics is also an advantage)

This is a full time, contract role, located in Canada.

Apply now

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