BigPanda is seeking an experienced Salesforce Administrator to manage and optimize our Salesforce platform to meet the evolving needs of our sales organization. This role involves a mix of technical expertise and problem-solving to ensure our Salesforce instance aligns with business objectives and operates efficiently. The ideal candidate for this role has 3-5 years of Salesforce administration experience and a passion for driving impactful solutions in a dynamic, fast-paced environment.

User Management:

Manage user accounts, roles, profiles, and permissions to ensure secure and efficient access.

Configuration and Customization:

Design and implement new fields, field logic, and validation rules.
Create and manage custom objects, tailored to support changing business needs.
Develop and implement process automation, including workflows, approval processes, and advanced flows.
Create advanced customizations using Apex triggers and batch processes.
Make updates and adjustments to the configuration of Salesforce CPQ.

Data Management:

Import, update, and backfill records as needed.
Maintain data integrity through regular audits and deduplication processes.

Integration and Solutions:

Integrate third-party solutions into Salesforce to extend platform functionality.
Collaborate with other teams to evaluate and implement tools that enhance productivity.
Utilize Salesforce APIs to enable seamless integration with external systems.

Project Management and Business Analysis:

Perform business analysis to define project scope and objectives.
Communicate project timelines, deliverables, and status updates to stakeholders.
Lead and execute larger projects, such as CRM customization and optimization.
Participate in Salesforce roadmap planning and strategic alignment with business goals.

Collaboration and Communication:

Act as a liaison between technical teams and non-technical stakeholders to ensure clarity and alignment.

Required Qualifications:

3-5 years of Salesforce administration experience.
Experience with Salesforce CPQ is a must.
Strong problem-solving skills and the ability to manage system changes end-to-end.
Proven ability to adapt and deliver solutions in a fast-paced, dynamic environment.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Proficiency in managing Salesforce configurations, including custom objects, workflows, and field logic.

Preferred Qualifications:

Salesforce Advanced Administrator Certification or equivalent.
Hands-on experience with Apex coding, including triggers and batch processes.
Familiarity with Salesforce DevOps practices and version control tools (e.g., Git).
Knowledge of Einstein Analytics/Tableau CRM.
Understanding of best practices for data governance.

What We Offer:

A collaborative and innovative work environment.
Opportunities for professional growth and skill development.
The chance to make a significant impact on the business by optimizing Salesforce solutions.

Join BigPanda and help us leverage the full potential of Salesforce to drive business success!

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture

Market competitive salary with an anticipated base compensation range of $117,600 - $138,300. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

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